American Heritage Credit Union
  • Administration Building
  • Philadelphia, PA, USA
  • Hourly
  • Full Time

American Heritage Credit Union, a $2.9+ billion credit union, has an immediate opening for a Network Support Specialist. This position will act as the primary interface for interactions between the Network team and Operations team in the Information Systems department. Serve as the front line of support and handle escalated matters for both teams. Responsible for troubleshooting software and hardware problems for users.

Responsibilities Include:

  • Serve as the initial point of contact for help desk tickets directed to the Network infrastructure team.
  • Provide networking assistance to users, including assistance with network connections and passwords, and provide resolutions while taking schedules and deadlines into consideration.
  • Perform daily network backup maintenance and rotation as needed.
  • Monitor email security systems and assist with releasing messages.
  • Maintain network users, user environment, directories, and security.
  • Set up and maintain phone stations in ADAPT phone system.
  • Maintain documentation of network configurations.
  • Assist with patch deployment and updates following established patch management procedures.
  • Assist with network cabling and hardware installation.
  • Collaborate with Network Administrators to support the following computing components: (a) PC/LAN servers and workstations; (b) WAN communications links; (c) hot-site hardware/software; (d) office automation software. Assist I.S programming staff with on-site research of production problems and training of supervisory staff on new procedures/software.
  • Troubleshoot hardware and software problems in a timely manner.


 Requirements Include:

  • At least one year of experience in an IS Support position.
  • A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.
  • Work requires knowledge of network administration and data security administration.
  • Experience with Windows 10 OS and hardware/software support.
  • Experience with Server 2012 OS and above.
  • Experience with Virtualization (VMWare) a plus.
  • Must be able to install, troubleshoot, and support personal computers, network and data communications software and hardware.
  • Must be available rotating evening and Saturday hours.


Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.



American Heritage Credit Union
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