American Heritage Credit Union
  • Administration Building
  • Philadelphia, PA, USA
  • $15.67 and up
  • Hourly
  • Full Time

AMHFCU, a $2.9+ billion credit union, has an immediate opening for a Full-Time Help Desk Technician. This position will respond to internal requests for assistance regarding various computer-related technologies, including hardware, software, and networking in accordance with Credit Union and Information Systems Department standards.   

Responsibilities Include:

  • Answer, evaluate, and prioritize incoming helpdesk tickets, telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Promotes on-going support to all Credit Union staff in the use of end-user hardware and software products; provides limited assistance to users developing applications with the standard user products; notifies users of new useful features available through product updates.
  • Assists in troubleshooting, maintenance, and repair of PCs, printers, terminals, etc. Coordinating with technical support and vendors as necessary, coordinates with other IS staff to resolve hardware, software and network problems.
  • Installs end-user hardware and PC software; ensures that Credit Union employees know how to care for and maintain their terminals, printers, and PCs and understand procedures for data backup, network access, etc.
  • Trains Credit Union staff to use standard PC-based office automation software tools by providing formal training and coordinating third-party training providers.
  • Enter data into helpdesk software for follow-up and record retention.
  • Maintain system databases by keeping them up-to-date and correct including informational databases, invoices, logs, and checklists.
  • Handle problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to technical staff.


Requirements Include:

  • One to three years of similar or related experience in a help desk, clerical or administrative position required.
  • Work requires advanced working knowledge of MS Office/Windows, Symitar, VNC/Remote Desktop, Help Desk Software, CuteFTP, and TASip.
  • Requires judgment to apply broader aspects of established practices to situations, which go beyond clear, concise guidelines.
  • Must be available for rotating evening and Saturday hours.

*** Come experience why American Heritage Federal Credit Union is a nine-time award winner in the Philadelphia Business Journal Best Places to Work contest!! ***




American Heritage Credit Union
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