American Heritage Credit Union
  • Red Lion Road (Carriage House)
  • Philadelphia, PA, USA
  • Competitive
  • Hourly
  • Full Time


American Heritage Credit Union, a $2.8+ billion Credit Union has immediate openings available in our Contact Center for Full-Time PAT Member Service Representatives!

This position provides information concerning the credit union and its services to the membership via phone and other forms of correspondence.

Starting compensation from $14.00 to $16.00 per hour based on experience with potential for incentives!

Responsibilities Include:

  • Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union in a pleasant, efficient manner via telephone, electronic communications and/ or mail.
  • Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service through the use of the ACS system in order to meet the expectations/ financial needs of the member.
  • Perform various transactions on accounts and research member inquiries including follow up to ensure member satisfaction.

Requirements Include:

  • Must have prior¬†Cash Handling, Customer Service¬†experience Required
  • Previous Credit Union/Banking experience a plus.
  • Must be flexible and available to work Contact Center hours of operation:
  • Monday- Friday - 8:00 a.m. to 7:00 p.m. & Saturday 9:00 a.m. to 3:00 p.m.
  • Hours are subject to change at any time at the discretion of management based on the needs of the Credit Union.
  • We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment.

To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.

American Heritage Credit Union
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