American Heritage Credit Union
  • Red Lion Road (Carriage House)
  • Philadelphia, PA, USA
  • Hourly
  • Part Time

American Heritage Credit Union, a $2.9+ billion credit union, has an excellent opportunity for a Part-time Member Service Representative (Teller).

REQUIREMENTS/DUTIES:

  • I will address you by name and thank you for your business.
  • I will project a whatever it takes attitude.
  • I will listen effectively and offer solutions appropriate to you individual needs.
  • I will conduct myself in a friendly and professional manner.
  • I will respond and follow through with all requests in the agreed upon time frame.
  • I will provide accurate information.
  • Must meet the following standards of service as evaluated by our internal and external members.
  • Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union.
  • Perform routine transactions on accounts, including but not limited to cash handling, check 21, shared branching, etc. and research member inquiries including follow up to ensure member satisfaction.
  • Professional, well-developed interpersonal skills essential for servicing Credit Union members and projecting a positive image as a representative for the Credit Union.
  • Strong familiarity with credit union's products, services, policies and procedures.
  • Excellent communication, organizational, problem solving, and member service skills
  • Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service that would meet the member's financial need with the assistance of the ACS system.
  • Must be willing to accept temporary or permanent reassignments and/or be willing to travel to other branches within the region as deemed necessary or appropriate by the employer to meet its business needs.

QUALIFICATIONS

  • Excellent attention to detail with the ability to perform expeditiously and accurately.
  • Outgoing, friendly, member oriented personality.
  • Teller/Cash handling and Sales experience preferred.
  • Spanish speaking highly preferred.

EDUCATION

  • Requires education equivalent to a four year high school diploma

WORK HOURS

  • Part-Time position
  • Must be available for late night & Saturday hours.

WE OFFER YOU THE RIGHT FINANCIAL SOLUTIONS...BECAUSE YOU ARE FAMILY.

American Heritage Credit Union
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