American Heritage Credit Union
  • Red Lion Road (Carriage House)
  • Philadelphia, PA, USA
  • Salary
  • Full Time

We offer an outstanding benefits package, including a 401(k) with a generous company match and a progressive & environmentally friendly work environment.

American Heritage Credit Union, a $4 billion credit union, has an immediate opening for an Assistant Branch Manager at our main office in Northeast Philadelphia (Red Lion Road)! This position assists branch manager in supervising staff and providing quality service to members in the areas of account transactions, loan applications, new accounts, and solving problems within established policies and guidelines.


  • Trains new branch personnel; prepares work schedules; and monitors performance.
  • Monitors branch office operations to ensure that security procedures are being followed and that appropriate steps are taken to correct unsatisfactory conditions; and ensure that a professional image and approach are being consistently exercised.
  • Removes, counts, records, balances and replenishes cash from automated teller machine/ coin, CDM, cash recycler and PAT.
  • Explains services to potential consumer and commercial account customers to generate additional business and to promote positive public relations.
  • Provide loan interviewing and consulting for Credit Union members and input, process, and close loans.
  • Assists members in solving account problems.
  • Ensure that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
  • Manages branch office in absence of manager.
  • Maintain a highly motivated, well trained staff and evaluate the job performance of branch office staff to ensure quality of work and service to members.
  • Schedule office staff, including vacations, to ensure adequate staffing for efficient branch operation through the use of ADP (approval of time).
  • Maintain and reorder office equipment and supplies inventory.
  • Monitor office activity, including number of transactions, volume, MSR/MSO errors, loan volume, teller/MSO and loan personal sales, new accounts, etc.
  • Create and maintain a cross-selling environment within the branch.
  • Assist in performing various member transactions including opening and closing accounts, withdrawals, transfers, etc.


  • At least three to five years of supervisory experience in a financial institution setting is required.
  • Intermediate working knowledge of PC applications (Word, Excel, Meridian Link, MS Outlook, ADP and Symitar.)
  • Must obtain FICEP Certification
  • Must be available to work all hours of operation.

Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.

To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation


American Heritage Credit Union
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