American Heritage Credit Union
  • Administration Building
  • Philadelphia, PA, USA
  • 18.00-21.00 per hour Starting rate range. In addition, the hourly rate is increased by $2.00 per hour for time worked after 5:00PM, and for Saturday hours worked.
  • Hourly
  • Full Time

We offer an outstanding benefits package, including a 401(k) with a generous company match and a progressive & environmentally friendly work environment.

American Heritage Credit Union, a $4+ billion Credit Union has immediate openings available in our Contact Center for Full-Time PAT Member Service Representatives! This is a virtual representative position.

This position performs routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing via the Personal-interactive teller unit.

Responsibilities Include:

  • Serve membership by providing service and information in a pleasant, efficient manner via the PTM/ITM (Personal Teller Machine Interactive Teller Machine)
  • Identifies cross-sell opportunities and cross-sells services to members.
  • Perform routine member transactions, including but not limited to cash/check deposits, withdrawals, and transfers.
  • Perform account review.
  • Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service using the ACS system in order to meet the expectations/ financial needs of the member.


  • Must have prior Cash Handling, Customer Service experience required.
  • Previous Credit Union/Banking experience a plus.
  • Must be flexible and available to work Contact Center hours of operation:
  • Monday- Friday - 8:00 a.m. to 7:00 p.m. & Saturday 9:00 a.m. to 3:00 p.m.
  • Hours are subject to change at any time at the discretion of management based on the needs of the Credit Union.

We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment.

To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.

** Come experience why American Heritage Credit Union is a seven time award winner in the Philadelphia Business Journal Best Places to Work contest!! **



American Heritage Credit Union
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