American Heritage Credit Union
  • Administration Building
  • Philadelphia, PA, USA
  • $20.65 and up
  • Hourly
  • Full Time

American Heritage Credit Union, a $4 billion credit union, has an immediate opening for a Member Solutions Representative (Collector). This position is responsible for the control of delinquent loan accounts and pending late payment reminders. Makes follow-up telephone calls on delinquent loan accounts and maintains accurate records on delinquent loan accounts.

Responsibilities Include:

  • Follow up on delinquent, high-balance, and credit balance accounts by phone and/or letter.
  • Contact delinquent members by telephone and mail to determine the reasons for delinquency and assist them in developing plans to bring accounts to a current status.
  • Notify co-signers regarding status of delinquent accounts.
  • Update and log activity on accounts through delinquent loan recovery system.
  • Apply loan payments to delinquent loans.
  • Works directly with recovery companies to secure the credit union's collateral. Secures vehicle once in our possession.
  • Secure credit bureau reports.
  • Research payroll deductions, stops, start, and changes as they may affect the status of a loan repayment.
  • Calculate and correct payments for error corrections on loan accounts.
  • Skip traces on loan accounts and communicates with other institutions when they are skip tracing on members.
  • Review loan applications and credit bureau reports for references and job information pertinent to the debtor.

Requirements Include:

  • Minimum of 1 to 3 years' experience in a collection environment, preferably within a financial institution.
  • Must be flexible and available to work evening and Saturday hours.
  • Must possess excellent communication, problem solving and interpersonal skills.
  • Must be proficient in the Microsoft Office package (WORD, EXCEL etc.)
  • Knowledge of Akcelerant Collection Software a plus.

Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.

American Heritage Credit Union
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