American Heritage Credit Union
  • Administration Building
  • Philadelphia, PA, USA
  • Hourly
  • Full Time

American Heritage Credit Union, a $4 billion credit union, has an immediate opening for a Fraud Investigator. This position will assist in the detection and handling of fraudulent activity and financial crimes committed against the organization by utilizing analytical and investigative skills, including rules of evidence, chain of custody and due process to reduce losses and recover assets.

RESPONSIBILITIES INCLUDE:

  • Monitor member accounts and daily reports for suspicious activity related to money laundering, account takeovers, identity theft, check, ACH and wire fraud.
  • Respond to fraud alerts by notifying members, restricting cards or other account privileges, and closing accounts.
  • Perform tactical fraud analysis of Chex Systems, Certegy, and NYCE Network Systems to identify patterns, habits and trends of fraud to prevent or minimize losses.
  • Investigate claims of fraud against the member and credit union by following governing regulations, policies, and procedures when gathering evidence and information.
  • Respond to subpoenas and provide timely and accurate evidence to law enforcement agencies.
  • Assist with the processing of fraudulent items by gathering information and presenting documentary evidence in an accurate and timely manner; Work with members to define and eliminate future fraudulent transactions.
  • Create cases in the case management system to track steps taken during the investigation of fraud alerts and claims; Attach all relevant documentation to the case to enable tracking of events and permit it to be presented to outside counsel or law enforcement for follow-up of the investigation.
  • Prepare check return items to other financial institutions within required time frames to reduce loss to members and the credit union.
  • Assist the ERM team with the timely preparation of Fraudulent Check Crime Reports, Bad Check Reports, and Fraudulent Credit Card Reports.
  • Maintain awareness of new fraud techniques and security developments for counteracting fraud.
  • Provide documentation through the case management system on non-insurable losses and initiate charge-off of items determined to be non-collectable.
  • Responsible for the review of fraudulent return checks and ATM/debit transactions and creating cases within the case management system related to any fraudulent or suspected fraudulent activity.
  • Assist in performing collection activities as needed on suspected or potential fraudulent accounts; Responsible for tracking losses resulting from fraudulent transactions within the case management system.
  • Monitor, in coordination with BSA personnel, member accounts and daily reports for suspicious activity related to money laundering, identity theft, check and wire fraud.
  • Review daily reports to include ACH and Check Deposit items. Cases will be created in the case management system for any fraudulent or suspected fraudulent activity found.
  • Respond to Credit Bureau Disputes in a timely manner as assigned.
  • Assist the ERM Team with any investigations requested at the direction of the AVP of Fraud Investigations.
  • Stay informed of trends and developments in loss and fraud issues and loan reviews.

QUALIFICATIONS:

  • One to three years of similar or related experience, preferably within financial services industry.
  • Strong analytical, organizational, and problem-solving skills required.
  • Must possess high degree of confidentiality and ethical standards.
  • Must be able to exercise judgment, take initiative, and practice discretion on sensitive matters.
  • Working knowledge or the ability to learn and understand credit union products and services required.
  • Must possess strong working knowledge of Microsoft Office suite, particularly Outlook, Excel, and Word

Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.


To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.

EOE M/F/D/V

American Heritage Credit Union
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